Privacy Policy

Last updated: October 2, 2026

Overview and Our Commitment to Privacy

At Smash Casino we take privacy seriously. Our focus is on live casino fans who love tables, dealers and live game shows. We balance an engaging live experience with careful handling of personal data. This policy explains the types of information we process, why we process it and how we protect it.

We operate under the license of Anjouan Gaming (Comoros) and are owned by Softon Ltd. Our live streams and dealer tables depend on reliable data practices to maintain streaming quality and fairness. We aim to be clear and supportive in our approach so players can enjoy action at the tables with peace of mind.

FAQ

What personal information does Smash Casino collect when I sign up?

Smash Casino typically collects your name, date of birth, contact details and identity verification documents if required. We also gather gameplay logs, device and session data to support streaming and maintain account security. Optional preference data may be used to personalize your live casino experience.

How does Smash Casino use my data for live dealer streams?

We use connection and device information to ensure stable streaming and optimal dealer performance. Gameplay and session logs help diagnose issues, ensure fair play and tailor table recommendations. Personal data is processed only as necessary to deliver the live dealer experience.

Will Smash Casino share my information with third parties?

We share personal data with trusted service providers who process data on our behalf, such as streaming hosts, payment processors and identity verifiers. Disclosures to regulators or law enforcement are made when required by law or our gaming license. We do not sell personal data.

Can I access or delete my personal data at Smash Casino?

Yes. You can request access, correction, restriction or deletion where applicable. We verify identity before fulfilling requests to protect account security. Some records may be retained for legal reasons, such as anti-money-laundering obligations, and we will explain any lawful limitations.

How does Smash Casino protect my account and payment details?

Smash Casino uses encrypted channels for transactions and access controls to limit who can view sensitive data. We store only necessary payment references and require processors to meet our security standards. Regular monitoring and breach response plans help detect and contain incidents.

Who can I contact about privacy concerns or data requests?

Contact Smash Casino's 24/7 live chat support for privacy inquiries or to exercise data rights. Our support team will verify your identity and guide you through the process, providing timely and supportive assistance.

What We Collect

We collect information you provide directly and data gathered automatically while you use our services. Personal details such as name, contact information and identity documents may be required to verify age and comply with regulatory checks. Gameplay data, session logs and device information help us deliver smooth streaming and detect unfair behaviour.

We also retain support interaction records from our 24/7 live chat to resolve issues and enhance service. Transaction references and timestamps are kept to reconcile accounts and address disputes. Where possible we minimize retention of full payment details and instead store tokenized or reference data to reduce risk.

How We Use Your Data

Your data powers the live dealer experience. We use it to create and maintain accounts, process deposits and withdrawals, stream tables and game shows, verify identity, prevent fraud and comply with our license obligations. Preference data helps recommend dealers or formats you prefer.

We use aggregated, anonymized data to improve streaming performance and dealer selections. Personal data is processed only for legitimate purposes and limited to what is necessary for each task. For EU players and others under similar regimes, we follow GDPR principles on lawful processing.

Sharing and Third Parties

We share data with service providers who support streaming infrastructure, payment processing and identity verification. These partners act as processors and are contractually bound to protect data and use it only for agreed services. We do not sell personal data.

Regulatory or legal disclosures may be necessary under our license with Anjouan Gaming (Comoros) or when required by law. In those events we limit disclosures to what is strictly necessary and document requests.

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Security and Data Transfers

We apply technical and organizational safeguards to protect personal information. This includes encrypted communications for streaming and transactions, strict access controls and monitoring. Third-party processors must meet our security requirements before handling player data.

International transfers may occur where providers operate in different jurisdictions. When transfers take place, we implement contractual and technical protections to safeguard personal data and align with applicable law.

Your Rights and Choices

You have rights to access, correct, restrict and request deletion of personal data where applicable. EU residents are protected by GDPR; other jurisdictions will have similar rights. To exercise rights, contact our support channels. We verify requests to protect account security.

Certain legal and operational obligations, such as anti-money-laundering retention requirements, may limit deletion or require us to retain specific records. We will explain any restrictions and offer alternatives where possible.

Live Casino Specifics

Live tables and shows involve streaming and real-time interaction with dealers. To maintain stream quality, we collect connection metrics and device info. We may also use anonymized viewer statistics to evaluate dealer performance and the popularity of game show formats.

Audio and video of dealers and in-studio action are part of the live experience. We do not use player camera or microphone feeds unless you explicitly enable features that transmit your media. Any user-generated media you provide will be handled per the same security and access controls described here.

Contact and Further Information

If you have privacy concerns or need to exercise your rights, our 24/7 live chat is the fastest way to reach us. We are committed to clear, supportive responses and will work with you to resolve privacy questions. For general information about Smash Casino, return to our Home page.

We regularly review and update our practices to match legal requirements and player expectations. This page will note material changes and provide the date of the latest update so you can stay informed.